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FAQ (Frequently Asked Questions)
Q: Do you
use only baskets?
A: Baskets are just one of many container choices that we use in our gift designs. In addition
to our HUGE selection of baskets in all sizes, shapes, and colors.....we also have elegant sterling silver nickled-plated
trays (which never need polishing!), an assortment of gorgeous tins, colorful crates (great for student gifts!), giant bowl
containers (great for popcorn/chips), beautiful graphical box containers (reuseable multi-purpose), fishing pails, etc.
Sometimes we may not use a container at all, such as in our "Tailored Tower" designs.
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Q:
Do you work with companies and their company gift-needs?
A: ABSOLUTELY! Basket Delights caters to both individual
AND company gift-needs. We work with many large and small companies in the Triad area in their everyday gift-needs such as
Employee Incentives/Client Appreciation, etc.
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Q:
Do you have a retail store?
A: No. Basket Delights is located in a warehouse and studio workshop which is not open
to the general public. Our long-term success (since 1995) is a result of passing savings directly to the customer. We don't
spend your gift dollars in high rental property, fancy displays, and such.
Basket Delights is not a gift shop.....we
are a GIFT SERVICE and we operate our business as efficiently as possible.....enabling us to offer you high quality, reasonably
priced gifts. You pay for the designed gift only...not a lot of high overhead expenses. If you are not already familiar
with our design quality, visit us at www.basketdelightsinc.com
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Q:
What are your delivery charges?
A: Effective October 1, 2005 Basket Delights local delivery charge is $7. This small
delivery charge covers the entire Winston-Salem and Clemmons areas. We also offer gift delivery to surrounding communities
such as Advance, Mocksville, Lewisville, Rural Hall, King, Stanleyville, Pfafftown, Lexington, Walkertown, Kernersville, etc.
for a nominal charge depending on the distance of the community.
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Q:
Do you ship gifts?
A: Absolutely! Basket Delights ships daily UPS and FEDEX to areas beyond our local delivery routes.
Shipping and handling charges are added to the gift cost. Please note that with the explosion of increased gas/transportation
costs, shipping fees are currently at an all time high.
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Q:
Can I get something quickly delivered TODAY?
A: Our usual (excluding Holidays) turnaround is within 24 hours. Orders
placed one day are delivered the next. We fill orders on a first-come first-serve basis. Quite often orders are kindly placed
days or weeks in advance of an event. If your gift needs are of urgent nature and need to be delivered as quickly as possible
on the same day your order is placed, we will do our best to accommodate emergencies, if our schedule allows.
NOTE: Emergency
Design/Delivery Charges may apply.
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Q:
Where do you get gift items?
A: Basket Delights shops with distributors all across the country. Our inventory objective
is to offer customers a large selection of high quality, reasonably priced gift and gourmet items. We are constantly on the
search for gifts/gourmet that are unique to our area and pleasing to the most discriminating taste. Many of our gourmet products
have won industry awards, and we have new items arriving daily!
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Q:
How do you decide what goes into the gift?
A: We like to receive input from the sender on the gift selection. None
of our gifts are pre-made.....all gifts are designed fresh upon order. We consider the occasion/event and any provided knowledge
of the recipient, such as favorite snacks, dietary restrictions, favorite hobbies/interests, etc.
The sender may also
choose to allow the designer to determine the contents....this is known as the "Designer's Choice".
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Q:
Can I get a gift delivered at a specific time?
A: Basket Delights offers morning and afternoon delivery schedules.
Morning deliveries are made 8:30 - 12:00. Afternoon deliveries are made 12:00 - 5:00 p.m.
Approximate time deliveries
can be accommodated upon request, if at all possible.
NOTE: Additional delivery fees may apply if the delivery routes
must be greatly altered to accommodate a specific delivery request.
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Q:
Can I pick up a gift order?
A: Yes. Basket Delights has a pick-up location for your convenience. Orders for pick-up
MUST be placed at least 24 hours in advance, so the gift can be scheduled for transfer from our warehouse to the pick-up location.
Gifts
are normally available for pick-up after 12:00 noon.
Want to know more??.....Call Basket Delights at 764-1913 and
speak with one of our gift experts!
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